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Ive been sent packages from Amazon via Ensenda twice and twice they failed to deliver. I live in an apt. I have never had any issues receiving packages from UPS or FEDEX, but Ensenda doesn't seem to be able to even get out of their vehicle and walk it into the office. I called when they failed to deliver it (they didn't contact me) and talked to someone who assured me they would deliver it the next day to the office. As a shortcut to work or... Read more

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Amazon now uses a very unreliable delivery system called Ensenda. You should do a search for reviews about Ensenda before engaging in a transaction with Amazon for physical products. You will find many complaints and horror stories from disappointed Amazon customers. Story after story. My most recent item [below $28] never arrived and finally I got a notice from Amazon reporting that the item was returned as "undeliverable" In the future, I... Read more

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I ordered something from Amazon and Ensenda delivered it this morning. I live in a very small apartment with a high gate. The delivery guy buzzed my apartment, so I went down to get it. I live in the 2nd floor, so it only took a few seconds to get down there. When I came out, he threw the package over the high gate at me! Then he walked away, like that was the perfectly acceptable thing to do. I was too shocked to even yell out at him. ... Read more

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I tracked my Amazon package today and it said it was delivered this morning by Ensenda and left by my side door. Bottom line, I have no side door and no package. And I pay for Amazon Prime for this? BTW, they are birthday gifts for my grandaughter. I have never had a problem in the past when delivered by UPS. Also,when the order was placed, it said it would be delivered tomorrow so I was shocked to see it was "delivered" today, even though... Read more

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I sat at home for 2 days for a package to be delivered. The first day was marked as "delivery attempt unsucessful".... NO ONE EVER RANG THE DOORBELL!!! The second day, I contacted customer service... A representative named Jeremy refused to assist me and begin screaming at me because I requested that the package be tracked! I then asked to speak with a supervisor and was told that he dosent need a supervisor and the supervisor is probably out... Read more

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Amazon has started using different carriers for shipping & Ensenda is one of them. But this isn't about Amazon, it's about Ensenda service. There is no way to contact their local warehouse to let them know i want to pick it up (the only number i found was their basic hotline & they won't.. or cant help me in locating the warehouse). This is honestly worse then UPS because at least i know their number & where i can pick it up. However, Ensenda i... Read more

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I ordered a package for my sisters birthday through my amazon prime account. I pay for one day shipping so it could be here early and on time just in case any mishaps happen. Well, some *** left the package at my front door ignorant of that next door they sell candy and ***... with signs plastered everywhere. Now i have to wait for them to come back and check to see if they see the package and then reorder it. Im just flabbergasted that these... Read more

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I am an Amazon Prime customer. I have experienced two (2) delivery problems - in the last 30 days - with Ensenda. The most recent non-delivery problem: February 29th, 2012. Item was suppose to be delivered by 8PM cst on Wednesday, February 29th. Tracking on amazon.com stated that item was "in transit". The item was never delivered. And, even though my cell phone number is clearly printed on shipping label, no Ensenda representative (carrier... Read more

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I recently ordered something from amazon. They shipped it ensenda. Ensenda claimed to have tried delivering it on a saturday. I was home the entire day waiting for it and they never showed up. So when they finally did deliver the package to me it was open. There was nothing missing, but come on your suppose to be a reputable delivery service. Ensenda is not a good delivery service. Avoid if possible. I had absolutely no problem with amazon. I am... Read more

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I was thrilled to see from the Amazon.com tracking page that my package had been delivered earlier to my front door, odd that I hadn't noticed because I was sitting nearby and missed the doorbell. I just assumed ninjas delivered my package, AWESOME! But.. (no surprise for people who have dealt with Ensenda) there was no package. Odd, I thought. I went and checked all the other doors to no avail. Curiouser and curiouser... fast forward a few days... Read more

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